M. Garg1, K. Hu1, C. Davian1, D. Polk1, A. Sugiyama1, E. Chin1, S. Nguyen1, S. Nguyen1, L. Zhang1, C. M. Divino1 1Icahn School Of Medicine At Mount Sinai,General Surgery,New York, NY, USA
Introduction:
Medical insurance companies and healthcare systems are increasingly adopting value-based purchasing. This practice involves shifting patient care towards high-quality providers and away from practitioners and systems with poor clinical outcomes. Patient satisfaction is commonly utilized as a metric to determine clinical quality for value-based purchasing assessments. However, the validity of patient satisfaction as a measure of clinical outcomes has yet to be properly investigated. Our study aims to find a correlation between patient outcomes and satisfaction after commonly performed general surgical procedures.
Methods:
After receiving institutional review board approval, we conducted a retrospective chart review on patients that underwent commonly performed general surgical procedures. We then collected patient satisfaction data using Short Form 12 (SF12) and Surgical Satisfaction surveys (SSQ). Using SPSS we conducted, receiver operating curves (ROCs) to see how patient satisfaction can be used to predict clinical outcomes. We used the presence of any complication to the total satisfaction scores.
Results:
A total of 80 surveys were completed. Our patient population consists of 37 (46.3%) females, 53 (66.3%) Caucasians, and 10 (12.5%) African Americans with an average age of 54.12 ± 15.5 years. Most common religious preference was Christians 24 (30%), and English is the primary language for 69 (86.3%). Median ASA is 2, average body mass index 28.16 ±9.29, 28.16 % patients suffered from hypertension. Other comorbidities in our patient population included Diabetes Mellitus 5 (6.3%), Asthma/COPD 11(13.8%), and documented psychiatric issues in 12 (15%) patients. The average length of stay in this patient population was 1.29 days ± 2.29. On ROCs we found that area under the curve for SSQ survey was 0.465 (p= 0.722), and for SF12 was 0.467 (p= 0.738).
Conclusion:
Using two validated surveys our study found no correlation between patient satisfaction and surgical outcomes.